At CricGame Legends, we prioritize user experience and aim to provide a seamless fantasy cricket platform. However, we recognize that situations may arise where cancellations or refunds are necessary. Below is our policy regarding such cases.
1. User Cancellations
Before Contest Begins: You may withdraw from a contest before it starts, as long as the cancellation window remains open. In such cases, the entry fee will be refunded to your account balance.
After Contest Begins: Once a contest has started, cancellations are no longer allowed, and entry fees become non-refundable due to real-time scoring and gameplay mechanics.
2. Cancellations by CricGame Legends
- Insufficient Players: If a contest fails to meet the minimum participant requirement, it may be canceled. In such cases, all participants will receive a full refund.
- Technical Errors: If a contest is disrupted due to system errors or unforeseen technical issues, affected users will receive a full refund.
- Policy Violations: If a contest is canceled due to a violation of fair play policies, refunds may not be issued to users responsible for the breach.
3. Refund Policy
Eligibility for Refunds: Refunds are applicable only under the following circumstances:
- Contests canceled by CricGame Legends.
- Cancellations made before the contest begins.
- Billing or payment processing errors.
Refund Processing: Approved refunds will be credited back to your CricGame Legends account balance, which can be used for future contests or withdrawn based on our withdrawal policies.
Non-Refundable Situations:
- Disqualifications due to rule violations.
- Losses due to player performance.
- Refund requests submitted after a contest has started or ended.
4. Withdrawal of Funds
Withdrawal Requests: Users can request a withdrawal of their account balance, provided they meet the minimum withdrawal threshold.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Transaction Fees: A processing fee may apply to withdrawals, and users will be informed of any applicable charges at the time of withdrawal.
5. Requesting a Cancellation or Refund
Contact Support: Users seeking a refund or contest cancellation should reach out to our support team at [email protected] with relevant details, including account information, contest details, and the reason for the request.
Review Process: Our team will review refund requests and provide a response within 24-48 hours.
6. Policy Updates
CricGame Legends reserves the right to update this Cancellation & Refund Policy to reflect operational or regulatory changes. Please check this page periodically for any updates.
7. Contact Us
If you have any questions or concerns regarding this Cancellation & Refund Policy, please contact us at [email protected].